Train the Trainer - Passenger Service Agent 

DSC 0855 500pxIf you are looking to add value and enhance your tutors/trainers knowledge to deliver PSA or airport courses with confidence, we can provide practical and job focussed PSA training. The course includes module on instructional techniques, teaching styles and best practices to plan, develop and deliver training courses.


You trainers will gain comprehensive knowledge of the Passenger Service Agent role and responsibilities coupled with aviation terminology and procedures delivered by experienced ground handling professionals. Our programme is designed to provide understanding of the 'job specific' skills as well as the airport customer service training. Your trainers will learn how to check-in and board passengers to then pass the knowledge with confidence to their students. Using our system simulator, they will have the opportunity to practise passenger service agent duties, based on real life scenarios.


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What's included:

  • Training for your instructors/trainers/tutors
  • Full Instructor manual and hard copy handouts, plus copyright to use for internal training
  • Interactive Check in and Boarding Sim, to create a realistic learning environment 9optional)
  • Course handouts, resource material, case studies, videos, PowerPoint and regulatory documents via a pen drive for each delegate
  • Candidates CPD certificates (CPD development hours)

Through role-plays based on airport scenarios and a variety of other learning activities, we will enhance their knowledge of the role, airport procedures, challenges and skills that are necessary to successes on the role.


The training modules can include:

Unit 1: Instructional Techniques & Teaching Styles

Unit 2: Developing Course Presentation and Materials

Unit 3: Principles of Passenger Handling & Ground Operational Manuals

Unit 4: Travel Documents & Baggage Regulations

Unit 5: Check-in Procedures

Unit 6: Boarding Management

Unit 7: System Simulator for Check-in 

Unit 8: Aviation Customer Service  

Unit 9: System Simulator for Boarding 

Unit 10: Flight Cancellations and Delays

Unit 11: PSA Recruitment & Assessment


Our training programme include Check-in and Boarding sim practice, to give your trainers realistic understanding of the PSA role, duties and challenges. 


We can deliver the training in our location or we can travel to you, do get in touch on  +44 2034880261

Contact Us


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