Passenger Service Agent Training 

DSC 0100 500pxYour students will gain knowledge of the Passenger Service Agent role, duties coupled with aviation terminology and procedures. They will learn how to check-in and board passengers, using airline system simulator.



Through role-plays based on airport scenarios and a variety of other learning activities, they will develop the necessary skills to perform in a front-line customer service role. Our 'job specific' course can prepare you students for employment in airport passenger handling:


We can deliver variety of modules including:

Unit 1: Principles of Passenger Handling & Aviation Legislation

Unit 2: Travel Documents & Baggage Regulations

Unit 3: Check-in Procedures

Unit 4: Gate Handling & Announcements 

Unit 5: Check-in Day

Unit 6: Aviation Customer Service

Unit 7: Boarding Day 

Unit 8: Flight Cancellations and Delays

Unit 9: Preparation for PSA Recruitment


Check-in & Boarding Simulator

DSC 0121 500pxAviationShake can add practical component to your airport or PSA course by providing you with Check-in and boarding simulator software and enhance students learning, preparing them for employment in ground handling.




Check-in Sim Benefits:

  • Practical Experience
  • Interactive Activities
  • Realistic understanding of the Passenger Service Agent role
  • Fun and easy to use
  • 'Job ready' students

Check-in System Functions:

  • Passenger Check-in
  • Bags Check-in
  • Oversized Baggage Charges
  • Travel Documents Checks
  • Allocating Seating
  • Special Requirements
  • Boarding Management
  • Announcements 


Our system and training can add significant value to your students learning and employment opportunities. 


We can deliver the training in our location or we can travel to you, do get in touch on  +44 2034880261

Contact Us


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