Passenger Service Agent Training
Your students will gain knowledge of the Passenger Service Agent role, duties coupled with aviation terminology and procedures. They will learn how to check-in and board passengers, using airline system simulator.
Through role-plays based on airport scenarios and a variety of other learning activities, they will develop the necessary skills to perform in a front-line customer service role. Our 'job specific' course can prepare you students for employment in airport passenger handling:
We can deliver variety of modules including:
Unit 1: Principles of Passenger Handling & Aviation Legislation
Unit 2: Travel Documents & Baggage Regulations
Unit 3: Check-in Procedures
Unit 4: Gate Handling & Announcements
Unit 5: Check-in Day
Unit 6: Aviation Customer Service
Unit 7: Boarding Day
Unit 8: Flight Cancellations and Delays
Unit 9: Preparation for PSA Recruitment
Check-in & Boarding Simulator
AviationShake can add practical component to your airport or PSA course by providing you with Check-in and boarding simulator software and enhance students learning, preparing them for employment in ground handling.
Check-in Sim Benefits:
- Practical Experience
- Interactive Activities
- Realistic understanding of the Passenger Service Agent role
- Fun and easy to use
- 'Job ready' students
Check-in System Functions:
- Passenger Check-in
- Bags Check-in
- Oversized Baggage Charges
- Travel Documents Checks
- Allocating Seating
- Special Requirements
- Boarding Management
- Announcements
Our system and training can add significant value to your students learning and employment opportunities.
We can deliver the training in our location or we can travel to you, do get in touch on +44 2034880261
