If you are looking to add value and enhance your tutors/trainers knowledge to deliver PSA or airport courses with confidence, we can provide practical and job focussed PSA training. The course includes module on instructional techniques, teaching styles and best practices to plan, develop and deliver training courses.
You trainers will gain comprehensive knowledge of the Passenger Service Agent role and responsibilities coupled with aviation terminology and procedures delivered by experienced ground handling professionals. Our programme is designed to provide understanding of the 'job specific' skills as well as the airport customer service training. Your trainers will learn how to check-in and board passengers to then pass the knowledge with confidence to their students. Using our system simulator, they will have the opportunity to practise passenger service agent duties, based on real life scenarios.
Through role-plays based on airport scenarios and a variety of other learning activities, we will enhance their knowledge of the role, airport procedures, challenges and skills that are necessary to successes on the role.
The training modules can include:
Unit 1: Instructional Techniques & Teaching Styles
Unit 2: Developing Course Presentation and Materials
Unit 3: Principles of Passenger Handling & Ground Operational Manuals
Unit 4: Travel Documents & Baggage Regulations
Unit 5: Check-in Procedures
Unit 6: Boarding Management
Unit 7: System Simulator for Check-in
Unit 8: Aviation Customer Service
Unit 9: System Simulator for Boarding
Unit 10: Flight Cancellations and Delays
Unit 11: PSA Recruitment & Assessment
Our training programme include Check-in and Boarding sim practice, to give your trainers realistic understanding of the PSA role, duties and challenges.
We can deliver the training in our location or we can travel to you, do get in touch on +44 2034880261