International PSA Diploma


Online Airport Course


 Are you interested in:

  • Obtaining an International Passenger Service Agent Diploma?
  • Practising on a computerised check-in and boarding system, like a real Passenger Service Agent?
  • Developing the skills and knowledge you need to start your career as a Passenger Service Agent?
  • Studying online at your own time and pace, from the comfort of your own home?
  • Improving your aviation English with our speech recognition system?
  • Learning how to write your airport CV?
  • Learning how to interview for airport jobs with confidence?
  • Starting your career in a fast-paced airport environment?

If you have answered YES to any of these questions,

then you are in the right place.


Our course has been designed for YOU. 




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Course Benefits


  • 80+ Hours of Online Learning
  • Easy to understand
  • Written by real PSA Trainers
  • Voice Recognition and Check-in System practice

  Computerised Check-in and Boarding System Simulator

You won't find another online check-in simulator that rivals ours. Period. We have developed it ourselves and it has been hugely successful in offering generic systems experience to candidates for our face-to-face courses for years, building confidence and improving training results consistently. Our check-in simulator integrates seamlessly with the online learning system so that you can perfect the fundamentals of airport check in.

 Learn from airport, airline and ground handling professionals

Our course has been designed by professionals with experience in airline, airport and ground handling operations worldwide. AviationShake have been delivering airport courses and helping candidates land airport jobs for years, as well as assisting universities and colleges develop airport courses. Our training has successfully landed candidates jobs at airports across the world, you could be next!

 Voice Recognition System

Improve your aviation spoken English, by practising common phrases and terminology. Our unique speech recognition technology allows you to record and get immediate feedback on the quality of your speech and pronunciation. Aviation contains many terms and phrases and can be daunting if english is not your first language. We teamed up with Sky Aviation Academy to bring their class-leading speech recognition technology to our courses - helping you build confidence and knowledge for your dream, airport job.

 Downloadable PSA booklet

Our booklet can be kept for reference forever; no losing track of your notes when the course expires! The booklet has been specially written as a companion for the online passenger service agent course, giving you hints, tips and a quick reference whenever you need it.

 Interactive and Engaging online course

Tutorial, quizzes, videos, images, exercises.

 Achieve an International Diploma in Passenger Service

 Gain an advantage during recruitment processes for Airport Jobs

 Gain Customer service skills specific to Aviation

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Course Structure

Module 1 - Welcome Onboard


  • PSA Online CoursePrinciples of Passenger Handling
    Role of the PSA, Aviation Regulatory Organisations, The Phonetic Alphabet, The 24 hour clock, Airport Terminology, Passenger Categories, Aircraft, Airlines, Airports, Frequent Flyer Programmes, Airline Alliances
  • Baggage and Security Regulations
    Baggage Types, Airport Zones, Security Regulations, Lost and Found, Baggage Allowance, Special Hold Items, Dangerous Goods, Gate Manifest, ‘AAA’, Delivery At the Aircraft
  • Computerised Check-in Introduction
  • Voice Recognition Practice
  • Knowledge Quizzes


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Module 2 Ready to Check-in


  • Online Check-in SimulatorTravel Documents
    The Check-in Process, Check-in procedures, Travel Document Checks, Travel Document Types, Visas, Travelling to USA, Schengen Agreement, Airline Tickets, Ticket Status
  • Airport Check-in
    Pre-flight Preparation, System Preparation, Passenger Booking Process, Baggage and Passenger Check-in, Overbooking, Delays, Cancellations, Passenger Acceptance, Standby
  • Computerised Check-in - Advanced
  • Voice Recognition Practice
  • Knowledge Quizzes


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Module 3 Mind Your Gate


  • Voice Recognition Online PSAAviation Customer Service
    Customer Service Qualities, Customer Needs, Communication Skills, Positive Language, Handling Flight Disruptions, Passengers with Additional Needs, Cultural Differences, Conflict Management, Complaint Handling
  • Boarding Management
    Gate Preparation, Boarding Management, Procedures, Boarding Announcements, Gate Information, Flight Discrepancies, Boarding Checks
  • Computerised Boarding System
  • Voice Recognition Exercises
  • Knowledge Quizzes


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Module 4 Showtime


  • Online PSA Simulator GradingEmployability
    How to write a CV/Resume, Interview Questions and Answer Examples, Covering Letters, Maths Tests, Job Applications, Transferable Skills, Interview Techniques, Group Exercises, Body Language, Checklists, How and where to apply
  • Knowledge Practice Test
  • Check-in Simulator Practice
  • Boarding System Practice
  • Final Exam


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Payment Options


 You can purchase the Full course (4 Modules)  £260

          That's a £40 Saving!


 or you can purchase Modules separately £75 each



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Contact Us

If you have any questions, please get in touch: or 02034880261


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