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International Passenger Service Agent Diploma - Online (Single Module)

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The only course in the market with:

Computerised Check-in

Speech Recognition

Airport Boarding

Full Employment Preparation


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Are you interested in?

  1. Obtaining an International Passenger Service Agent Diploma?
  2. Practising on a computerised check-in and boarding system, like a real Passenger Service Agent?
  3. Developing the skills and knowledge you need to start your career as a Passenger Service Agent?
  4. Studying at your own time and pace, from the comfort of your own home?
  5. Improving your aviation English with our speech recognition system?
  6. Learning how to write your CV/Resume?
  7. Learning how to interview with confidence?
  8. Starting your career in a fast-paced airport environment?

If you have answered YES to any of these questions, then you are in the right place.

Our course has been designed for YOU. 




Welcome photo

Course Benefits

 Computerised Check-in and Boarding System

Practice checking passengers in, based on the common functions of real airport systems

 Learn from airport, airline and ground handling professionals

Our course has been designed by professionals with experience in airline, airport and ground handling operations worldwide

 Voice Recognition

Improve your aviation spoken English, by practising common phrases and terminology. Our unique speech recognition technology allows you to record and get immediate feedback on the quality of your speech and pronunciation

 Downloadable booklet

Our booklet can be kept for reference forever; no losing track of your notes when the course expires!

 Interactive online course

Tutorial, quizzes, videos, images, exercises

 Achieve an International Diploma

 Achieve an International Diploma

 Gain an advantage during recruitment processes

 Gain Customer service skills specific to Aviation

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Course Structure

Module 1 - Welcome Onboard

  • PSA Online CoursePrinciples of Passenger Handling
    Role of the PSA, Aviation Regulatory Organisations, The Phonetic Alphabet, The 24 hour clock, Airport Terminology, Passenger Categories, Aircraft, Airlines, Airports, Frequent Flyer Programmes, Airline Alliances
  • Baggage and Security Regulations
    Baggage Types, Airport Zones, Security Regulations, Lost and Found, Baggage Allowance, Special Hold Items, Dangerous Goods, Gate Manifest, ‘AAA’, Delivery At the Aircraft
  • Computerised Check-in Introduction
  • Voice Recognition Practice
  • Knowledge Quizzes

Module 2 Ready to Check-in

  • Online Check-in SimulatorTravel Documents
    The Check-in Process, Check-in procedures, Travel Document Checks, Travel Document Types, Visas, Travelling to USA, Schengen Agreement, Airline Tickets, Ticket Status
  • Airport Check-in
    Pre-flight Preparation, System Preparation, Passenger Booking Process, Baggage and Passenger Check-in, Overbooking, Delays, Cancellations, Passenger Acceptance, Standby
  • Computerised Check-in - Advanced
  • Voice Recognition Practice
  • Knowledge Quizzes


Module 3 Mind Your Gate

  • Voice Recognition Online PSAAviation Customer Service
    Customer Service Qualities, Customer Needs, Communication Skills, Positive Language, Handling Flight Disruptions, Passengers with Additional Needs, Cultural Differences, Conflict Management, Complaint Handling
  • Boarding Management
    Gate Preparation, Boarding Management, Procedures, Boarding Announcements, Gate Information, Flight Discrepancies, Boarding Checks
  • Computerised Boarding System
  • Voice Recognition Exercises
  • Knowledge Quizzes


Module 4 Showtime

  • Online PSA Simulator GradingEmployability
    How to write a CV/Resume, Interview Questions and Answer Examples, Covering Letters, Maths Tests, Job Applications, Transferable Skills, Interview Techniques, Group Exercises, Body Language, Checklists, How and where to apply
  • Knowledge Practice Test
  • Check-in Simulator Practice
  • Boarding System Practice
  • Final Exam




Book Now


Click the "Book Now" button to purchase modules individually (£50 each).


Please tell us which module you would like to purchase in the

"any additional information" box on the  Checkout page.


Modules should be studied in numerical order.


Alternatively, you can save £150 if you purchase

the entire course at once. Read more by clicking HERE.

Book Now

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