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Passenger Service Agent Training

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Train to become a Passenger Service Agent!
Interviews with airport employers

Preparing you for an Aviation Career!

Interviews at City Airport and support in applying for jobs to any other UK airports.

94% of candidates in 2016/2017 were in employment shortly after training!

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The Overview

Our 11-days CPD Accredited Passenger Service Agent Course is designed for candidates aspiring to work within airport passenger handling.

You will gain comprehensive knowledge of the Passenger Service Agent role and responsibilities coupled with aviation terminology and procedures. Learn 'job specific' skills and benefit from our bespoke aviation customer service training, gaining the ability to recognise and meet passengers' needs and expectations, ensuring customer satisfaction.

Learn how to check-in and board passengers, using the most up to date system simulator, designed based on current airline Departure Control Systems. Using our system simulator, you will have the opportunity to practise passenger service agent duties, based on real life scenarios.

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Through role-plays based on airport scenarios and a variety of other learning activities, you will develop the necessary skills to perform in a front-line customer service role, greatly increasing your employability.

Industry Qualifications

A real opportunity to invest in your future

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Not only we guarantee job interviews for successful candidates, will also prepare you for the actual assessment during our course and help you write your professional CV. Upon completion you will be able to enhance your CV by adding the following professional qualifications:

  • CPD Passengers Service Agent Certificate
  • CPD Aviation Customer Service Certificate

Course Benefits

Lift yourself above other candidates and go straight to the job interview:

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  • Successful candidates go straight to the interview
  • We prepare you for the job interview and assessment
  • Learn effective communication styles
  • Learn problem solving techniques
  • Gain customer handling skills
  • Develop skills vital for career progression
  • Improve your CV
  • Gain 'job specific' skills
  • Gain industry recognised Certificates of Achievement
  • Learn check-in and boarding on a system simulator
  • Start your dream career in aviation
  • Learn from industry experts/trainers/recruiters


We are proud that 100% of our candidates would recommend our course to aspiring Passengers Service Agents

'I attended this training course and it was amazing, they gave me a full package of knowledge about the airport environment and the role as passenger service agent. The trainer was able not to make the theory too boring and the practical sessions were fantastic. I really enjoyed every single moment of this course, Jay and Pat are professional and fantastic.' 

'I found the course extremely helpful and I believe that I have acquired a great knowledge of a PSA, considering I had no knowledge of the airport and aviation I have gained a great deal of knowledge and I'm extremely happy with my teachers Patricia and Jay because their help has been fantastic.'

'AviationShake will equip and prepare you for a career in Aviation. The only question is, when are you ready to start your journey? Next stop, non stop to a career in Aviation.'

'I would love to share my experience with everyone, great interview preparation, built up my confidence and ready for my dream job in aviation industry. Thank you a lot!'

'I loved the friendly environment and feel so excited with the knowledge I achieved to continue my career pathway in aviation. I would recommend to every individual who choose aviation as their career, to take this chance and get trained with professionals trainers who trains, not just for course specific knowledge but also for interview preparation.'

'I would like to recommend this course to anyone who wants to develop significantly and achieve the best out of themselves. This course has given me a lot of knowledge about aviation and the course has allowed me to be more disciplined.'

Course Structure

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During 11 days of training you will cover:

Unit 1: Principles of Passenger Handling & Aviation Legislation

Unit 2: Travel Documents & Baggage Regulations

Unit 3: Check-in Procedures

Unit 4: Boarding Management

Unit 5: System Simulator for Check-in 

Unit 6: Aviation Customer Service  

Unit 7: System Simulator for Boarding 

Unit 8: Flight Cancellations and Delays

Unit 9: Preparation for Recruitment

Unit 10: Assessment Day

Unit 11: Feedback and Referencing 

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Course duration: 11 days

Monday to Friday (0900-1700)

The Process

Airport Courses - The Process

Next Course

16th- 30th October 2017 - Location near London City Airport

Payment Options 

You can pay in full or we have payment plans available to suit your needs, please call us to discuss your payment options. For all candidates, we ask that the course is paid in full prior attendance.

Candidate Requirements:

  • You must be able to provide a full 5 years reference history for employment/education/gaps

  • You must be able to pass the criminal record check

  • You must have good level of written and spoken English

  • You must be Computer Literate

Contact Us

For more information about courses, delivery, dates, location or entry requirements, please get in touch:

info@aviationshake.com or 02034880261

Book Now

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